Privacy Policy
1. Introduction
Welcome to Protea Guesthouse (“the Guesthouse”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, make reservations, or stay with us.
2. Information We Collect
2.1. Personal Information: We may collect personal information such as your name, contact details, payment information, and identification when you make a reservation or check in.
2.2. Website Usage Data: We may collect information about your browsing activities on our website, including your IP address, browser type, and device information, using cookies and similar technologies. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
3.1. Reservation and Stay: We use your personal information to facilitate your reservations, process payments, and provide you with the services you requested during your stay.
3.2. Communication: We may use your contact information to send reservation confirmations, updates, and relevant communications about your stay.
3.3. Marketing: With your consent, we may use your information to send you promotional offers, newsletters, and updates about our services. You can opt out of these communications at any time.
4. Data Sharing
4.1. Third Parties: We may share your personal information with third-party service providers, such as payment processors and booking platforms, to facilitate your reservations and payments.
4.2. Legal Requirements: We may disclose your information as required by law or to protect our rights, property, or safety, or that of others.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.
7. Your Rights
7.1. Access and Correction: You have the right to access and correct your personal information. You can do this by contacting us using the information provided in Section 8.
7.2. Withdraw Consent: You can withdraw your consent for marketing communications at any time.
8. Contact Information
If you have any questions or concerns about our Privacy Policy, wish to exercise your rights, or report a data breach, please contact us at:
hello@proteaguesthouse.co.za
9. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The most recent version will be posted on our website.
Last updated: hello@proteaguesthouse.co.za